Job Description
Benefits:
Retirement Plan
ICHRA Reimbursement Plan
Competitive salary
Opportunity for advancement
Paid time off
Position Summary
Healing Touch Home Care, a Nevada Medicaid Personal Care Services agency in Las Vegas, is seeking an
experienced, organized, and proactive Administrative Assistant to support daily office operations. This role
supports office management, communicates with clients and Personal Care Assistants (PCAs), maintains records
and trackers, and follows assigned tasks through to completion.
The right candidate
works independently, follows established procedures, documents accurately, and knows
when an issue needs escalation.
Training is provided on agency procedures, Nevada Medicaid requirements, and
Electronic Visit Verification (EVV).
Key Responsibilities
Administrative & Office Support
Provide daily administrative support to the Office Manager and Administrator.
Answer and return calls, texts, and emails promptly, and route inquiries as needed.
Maintain trackers, records, and files in Google Workspace (Sheets, Docs, Drive, Gmail), following file-naming and
storage procedures.
Prepare correspondence, forms, and reports, and assist with projects and audits.
Client, PCA & EVV Support
Communicate professionally with clients, PCAs, and case managers, and document every contact, follow-up, and
outcome.
Contact PCAs about missing, incomplete, or incorrect visit information, and keep EVV tracking records up to date.
Follow up on open matters within set timeframes.
Escalate urgent, unusual, or compliance-related concerns to management.
Employee Administration & ADP
Support employee onboarding and maintain personnel and compliance records.
Track outstanding documents, credentials, and trainings, and follow up on missing items.
Assist employees with routine ADP questions and maintain employee information in ADP as authorized.
Required Qualifications
Bachelor's degree from an accredited college or university.
At least five (5) years of professional administrative experience.
Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets), including building and maintaining spreadsheets
and trackers.
Strong written and verbal communication, including professional phone, text, and email skills.
Excellent organization, attention to detail, and ability to manage competing priorities.
Ability to work independently, follow written procedures, and see tasks through to completion.
Ability to handle sensitive information confidentially.
Preferred Qualifications
Bilingual in English and Spanish, and experience with ADP, home care or healthcare administration, Medicaid-funded
services, EVV systems such as Sandata, employee onboarding or credential tracking, RingCentral, or JotForm is a
plus but not required. Candidates from other industries with substantial administrative experience are
encouraged to apply.
What We're Looking For
Someone already comfortable in Google Workspace who can work with limited supervision after training.
Someone who notices missing or inconsistent information and acts on it, rather than passing it along.
Someone who documents their work instead of relying on memory.
Someone who values accuracy and accountability as much as speed.
Work Environment
This is a fast-paced role where priorities shift throughout the day based on client needs, employee issues, and EVV
activity. Training on HTHC procedures and systems is provided, but candidates are expected to bring an established
administrative skill set.
Healing Touch Home Care is an Equal Opportunity Employer.
Flexible work from home options available.
Job Tags
Work at office, Flexible hours, Shift work